Return Policy
RETURN POLICY/ EXCHANGE:
Thank You for choosing Spice’d Clothing for all of your fashion needs!!! We are unfortunate to hear that you are unhappy with your purchase. Please send it back to our distribution center within 30 days of the delivery date with a completed return slip (which can be found at the end). Make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund in the form of a Spice’d Clothing E-Gift Card for use on a future purchase on www.spicedclothing.com. The E-Gift Cards never expire!!! If you choose to make a return at our store location, you will receive a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Spice’d Clothing will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Spice’d Clothing does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Spice’d Clothing and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Reserved Rights Regarding Returns
Spice’d Clothing reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Spice’d Clothing reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non- Spice’d Clothing items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a customer’s return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.
Shoe Return Policy
We want you to be fully satisfied with every item you purchase from Spice’d Clothing. We pride ourselves on being environmentally friendly, therefore we ship all shoes in a stylish eco-friendly bag. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 30 days after purchase if the following conditions are met:
- All items must be unworn,
- All Items must be in their original packaging.
- You must include the original invoice/packing slip, and be
- Accompanied by a completed returns slip
Please note that if you choose to return shoes to one of our retail stores, the return will be honored via store credit for use in store.
Final Sale Items
All “Final Sale” items cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Spice’d Clothing reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.
Exchanges
Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item.
If you live near our retail store, we would be more than happy to process an exchange in-store. However, we cannot guarantee that we will have the same styles or desired size/color in-stock during your visit. If we are unable to make an exchange in store, we will process the item as a return and issue you a store credit for use on a future purchase in store.
Damaged Items
If you could kindly fill out the return form specifying it’s a damaged items and return it along with the damaged item, we will issue you store credit in the form of an E-Gift Card and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Once we receive your package, we will email you an E-Gift Card in the amount of your item.
Return to Store
All items must be returned in original condition (including all paperwork, packaging and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, swimwear, undergarments, or final sale items.
Upon returning the item, you will receive store credit in the form of a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.
Return by Mail
Please print and fill out our return slip or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
Spice’d Clothing 100 Cambridgeside Place, Cambridge Ma 02141
Credit
Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Spice’d Clothing does not credit original shipping charges.
Stale Returns
Spice’d Clothing requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail location after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, Spice’d Clothing will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.
Stale returns in our retail locations are prohibited.
Return Form:
Spice’d Clothing
100 Cambridgeside Place, Cambridge Ma 02141
Order#: _____________________________________
Reason for Return: ________________________________________________________
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